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Key exchange in Saint-Malo
A staffed handover point for holiday rentals, so no one waits on a doorstep at eleven at night and no key ends up under a plant pot.
For owners and guests
How the handover works
- 01
The owner drops the keys
Bring the set to the counter with the guest name and arrival date. We label it and store it out of sight.
- 02
The guest arrives
Any time between 9am and 8pm, with a name and a booking reference. We check both before handing anything over.
- 03
The keys come back
At the end of the stay the guest returns the set to the counter and you collect it when it suits you.
Each movement is logged with a time and a name, so if a question comes up later there is a record of who took what and when.
Subscription and movements
Prices
| Service | Price | Notes |
|---|---|---|
| Key holding | €19.99 excl. VAT / month | Per property, spare set included |
| Check-in | €5 incl. VAT | Keys handed to the guest on arrival |
| Check-out | €5 incl. VAT | Keys collected on departure |
| Luggage for the same guest | €5 | Per bag, per day |
Owners are invoiced monthly, with the subscription and the movements on a single invoice. Guests never pay for the key handover.
How the service works in full is set out on the key holding page.
Why owners use a counter
Self check-in works until the ferry is late, the code has not been changed, or two guests arrive at the same address within an hour of each other. A physical counter absorbs all of that without a phone call at midnight.
It is also the polite answer for apartments inside the walls, where there is nowhere discreet to fix a key box and the co-ownership rules often forbid one on the facade.
- No key box on a listed facade
- No waiting on a doorstep for a delayed guest
- A spare set, included as soon as the keys move to key holding
- One address to give every guest, all year
Key exchange questions
Can you hold the keys to my holiday rental?
Where exactly are you?
Which payment methods do you accept?
Drop your bags, keep your day.
Open every day from 9am to 8pm, a few minutes from the walled city. Message us and we hold a spot for you.