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Frequently asked questions

Everything travellers and owners ask at the counter, gathered on one page.

Luggage

Do I need to book in advance?
No. Walk in during opening hours and we will find room for your bags. A quick message on WhatsApp before you arrive simply lets us know how many pieces to expect, which helps on busy summer afternoons.
How much does luggage storage cost in Saint-Malo?
3 EUR per item for a half day (up to 4 hours) and 5 EUR for the whole day, from 9am to 8pm. No surcharge for a large suitcase, a pushchair or a surfboard bag.
How long can I leave my bags?
Anything from twenty minutes to a full day. If you need overnight storage between two stays, tell us when you drop off and we will keep your bags until the next morning.
Is my luggage insured?
Bags are kept in a locked room that only our staff can enter, and each item gets a numbered tag matched to a receipt on your phone. Cash, jewellery, laptops and medication should stay with you.

Keys and rentals

Can you hold the keys to my holiday rental?
Yes. Key exchange costs 15 EUR per handover: the owner leaves the keys with us, the guest collects them at the counter with a name and a booking reference.
Where exactly are you?
48 Bd de la République, 35400 Saint-Malo. It is a five minute walk from the train station and about fifteen minutes on foot from the walled city, straight down the boulevard.

Practical

Do you take oversized items?
Suitcases, backpacks, bikes in a bag, golf bags, prams and pet carriers are all fine. For a bike out of its bag, send us a photo first so we can check the space.
Which payment methods do you accept?
Card, contactless and cash. You pay when you collect, so there is nothing to sort out when you are in a hurry to catch a train.

Still unsure?

Send us a message on WhatsApp with the number of bags and the time you plan to arrive. We answer during opening hours, usually within a few minutes.

Drop your bags, keep your day.

Open every day from 9am to 8pm, a few minutes from the walled city. Message us and we hold a spot for you.